ABCs of Supervising

$ 349

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Time

3 Hours

Modules

15 Lessons

Learning Recognition Framework (LRF) Level

Workplace Essential

Recognition Certificate

12k Enrolled

Course description

The shift from team member to team leader is one of the most defining moments in any professional’s career. This course breaks down what leadership truly means – how your relationships, responsibilities, and professional presence must evolve to match your new role. Through practical guidance and real-world insight, you’ll develop the confidence and clarity to step into leadership with purpose and lead your team to lasting success.

Skills you will learn:

  • Supervisory transition confidence
  • Goal setting & planning
  • Effective feedback delivery
  • Conflict management

Learning Objectives

Upon completing this course, you will be able to:
  • Transition into supervision with confidence by understanding the role, responsibilities, and mindset needed to lead effectively from day one.
  • Strengthen frontline leadership skills by setting goals, planning for success, and using practical tools to stay organized and focused.
  • Communicate with greater impact by applying active listening, clear instructions, effective feedback, and the right approach for orders, requests, and suggestions.
  • Lead people and situations more effectively by managing conflict, handling challenging interactions, and creating a personal action plan for continued growth.

Who Should Take This Course?

  • New and aspiring supervisors stepping into a leadership role.
  • Team leads transitioning from peer to manager.
  • Experienced employees preparing to lead a team.

Course Outline & Major Topics

  1. Pre-Assignment Review
  2. Making the Transition
  3. Responsibilities of a Supervisor
  4. Key Behaviors and Attitudes
  5. Setting Goals
  6. Planning for Success
  7. Active Listening techniques
  8. Communication Skills
  9. Giving Feedback
  10. Giving Instructions
  11. Orders, Requests, and Suggestions
  12. Managing Conflict
  13. Managing Challenging Situations
  14. Dealing with Others
  15. Personal Action Plan

$ 349

CA $299

33% off

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This course is available in the following languages:

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