Human Resources Training – HR for the Non–HR Manager


In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).


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Learning Objectives

  • Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions
  • Write job specifications and identify core competencies
  • Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
  • Get new employees off to a good start
  • Understand compensation and benefits
  • Maintain healthy employee relations
  • Make performance appraisals a cooperative process


Course Outline

  1. Course Overview
  2. Defining Human Resources
  • The Basics of HR Management
  • Case Study: Expansion Staffing
  1. Performing a Skills Inventory
  2. Forecasting Techniques
  3. Job Analysis
  • Understanding Job Analysis
  • Performing an Analysis
  • Job Analysis Formats
  1. Identifying Job Competencies
  2. Position Profiles/Job Descriptions
  • Preparing a Profile
  • My Position Profile
  1. Do You Really Need to Hire?
  • Evaluate All Options
  • The Real Cost of Employee Turnover
  1. Finding Candidates
  2. Advertising Guidelines
  3. Screening Resumes
  • Using a Resume Screening Guide
  • Developing a Resume Screening Guide
  1. Preparing for the Interview
  2. Conducting the Interview
  • History of Interviewing Process
  • An Objective Interview
  • Basics of Behavioral Interviewing
  • Purpose of Behavioral Interviewing
  • Asking Questions
  • Provocative Statements
  • Sample BDI Questions
  • Developing Behavioral Description Interview Questions
  • The Critical Incident Technique
  • Creating a Critical Incident
  1. After the Interview
  2. Employee Orientation and Onboarding
  • Why Have Orientation?
  • How Did Your Orientation Rate?
  • Problems to Avoid
  • Planning Orientation
  1. Follow the Leader
  2. Planning Training
  • The Training Cycle
  • Internal vs. External Training
  1. Working With External Providers
  2. Performance Reviews
  • Performance Review Problems
  • A Performance Management Checklist
  • Case Study
  • Dissecting a Performance Review
  • Identifying Behaviors
  1. Attendance Management
  • The Cost of Absenteeism
  • The Case of Gretchen Washington
  • Dealing with Attendance Management
  1. Managing a Diverse Workforce
  • Dealing with Diversity
  • Your Experience with Pigeon Holes
  1. Privacy Issues
  2. Compensation and Benefits
  • The Role of Compensation and Benefits
  • Pre-Assignment Review
  • Case Study: It’s Not You, It’s Me
  1. Managing Disciplinary Issues
  2. Terminating Employees
  • Letting Staff Go
  • Case Study
  1. Exit Interviews
  2. Personal Action Plan
  3. Recommended Reading List
  4. Post-Course Assessment