Developing Empathy at Work

$299.00

One of the most important reasons to become more empathetic is that empathy, as an emotional intelligence skill, is the key to unlock better and healthier relationships with others. Historically, our survival has depended on empathy because we are social beings who need others to grow and thrive. Employees with high levels of empathy can understand a situation from another person’s perspective and react with care and compassion.

This means that employees are able to build true, empathetic connections with one another, which enhances relationships, collaboration, inclusion and diversity in the workplace. When empathy is valued and practiced in the workplace, it benefits everyone. Employees improve their well-being, confidence, and job satisfaction, which makes them happier. Happy employees go above and beyond to serve customers, which translates into higher performing business and prosperity for their communities.

*Become a member to receive 20% off

Available!

Return to Store

Download Course Outline

One of the most important reasons to become more empathetic is that empathy, as an emotional intelligence skill, is the key to unlock better and healthier relationships with others. Historically, our survival has depended on empathy because we are social beings who need others to grow and thrive. Employees with high levels of empathy can understand a situation from another person’s perspective and react with care and compassion.

This means that employees are able to build true, empathetic connections with one another, which enhances relationships, collaboration, inclusion and diversity in the workplace. When empathy is valued and practiced in the workplace, it benefits everyone. Employees improve their well-being, confidence, and job satisfaction, which makes them happier. Happy employees go above and beyond to serve customers, which translates into higher performing business and prosperity for their communities.

Learning Objectives:

Once you have completed this course, you will be able to:

  • Discuss empathy and its connection to emotional intelligence;
  • Differentiate between empathy and sympathy;
  • List benefits of developing sympathy;
  • Identify different types of empathy;
  • Explain the importance of active listening in developing empathy;
  • Differentiate among levels of listening;
  • List strategies of developing active listening skills;
  • Describe how empathy builds trust and supports high performance in the workplace;
  • Discuss how empathy improves relationships, communication and collaboration;
  • Explain how empathy promotes resilience and overall well-being;
  • Examine the relationship between empathy and great customer service;
  • List strategies based on empathy to address customer needs and problems;
  • Examine the connection between empathy and social responsibility;
  • Describe how empathy builds a diverse and inclusive work environment;
  • Apply practical strategies to develop empathy;
  • Examine your empathy levels;

Course Outline & Major Topics

  • Module 1: Understanding Empathy
  • Module 2: Empathy and Active Listening
  • Module 3: Empathy and You
  • Module 4: Empathy as a Tool for Positive Business and Social Impact
  • Module 5: Strengthening Your Empathy Skills

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

  • Owners
  • Supervisors
  • Production Personnel
  • Business Leaders
  • Remote Workers
  • Human Resources
  • Supervisory and Management

*Become a member to receive 20% off