Customer Service Training – Critical Elements of Customer Service
$399.00
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Member price:
$132.00
Available!
Return to StoreLearning Objectives
- Identify ways to establish links between excellence in customer service and your business practices and policies
- Develop the skills and practices that are essential elements of a customer service-focused manager
- Recognize what employees are looking for to be truly engaged
- Recognize who the customers are and what they are looking for
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
Course Outline
- Course Overview
- Six Critical Elements
- Element One: A Customer Service Focus
- Element Two: Defined in Your Organization
- Element Three: Given Life by the Employees
- Element Four: Problem Solving
- Making Connections
- Element Five: Measure It
- Element Six: Reinforce It
- Measurement in Practice
- Understanding Leadership
- About Leadership
- Understanding Your Comfort Zone
- Managing Performance
- Servant Leadership
- Onboarding and Orientation
- Five Practices of Leadership
- Challenging, Inspiring, and Enabling
- Modeling and Heart
- Practices in Practice
- Pre-Assignment Review
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
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