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Canadian Human Rights and Diversity in the Workplace
$100.00
The Canadian workplace is somewhere anyone regardless of ethnicity, religion or orientation should feel comfortable and this course will give you ways to celebrate diversity in the workplace and bring individuals together.
Available!
Return to StoreThe Canadian workplace is somewhere anyone regardless of ethnicity, religion or orientation should feel comfortable and this course will give you ways to celebrate diversity in the workplace and bring individuals together.
Learning Objectives
After you complete this course, you will be able to:
- Identify the steps for managing diversity
- Understand that Canada’s workforce has five generations working together
- The moral and legal considerations of workplace equality in Canada
- Understand the employee rights and responsibilities as a member of Canada’s work force
- Benefits of creating an inclusive workplace
- Anti-harassment and workplace accommodation policies
- Understand employer’s responsibilities in dealing with complaints about harassment.
- Identify strategies for integrating diverse new hires into the workplace and supporting their needs
Course Outline & Major Topics
- Canadian Human Rights & Diversity
- Knowing Your Country
- Who Calls Canada Home?
- Canada’s Largest Racialized Populations
- Consumer Racial Profiling?
- Historical Moments in Canada
- Good Service For All Customers
- The Importance of Setting a Positive Example
- How Consumers Share Their Shopping Experience
- Client and Customer Experiences
- A Negative Experience Includes:
- A Positive Experience Includes:
- How To Serve Customers Better
*Receive a nationally recognized certificate for participation in this course
Who Should Take This Course?
- Supervisory and Leadership
- Team Members & Leaders
- Front Line Workers
- New Hires
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